- BEFORE YOU PHONE US...
- If equipment does not perform as expected, first check the operating instructions which came with the equipment.
- BEFORE YOU PHONE US...
- Downloadable copies of operating instructions are available from the OPERATING INSTRUCTIONS page.
- Also, check the TIPS AND ADVICE pages. Answers to common problems can be found there.
- Repair, Service and Warranty
- We are happy to repair any unit that fails due to faulty workmanship or components within a one year guarantee period. YOUR STATUTORY RIGHTS ARE NOT AFFECTED.
- Repair, Service and Warranty
- The date of the guarantee begins on the day that equipment is dispatched from our premises.
- We can arrange collection of faulty equipment, but first we will need the following information.
- Contact Name
- Collection Address
- Model Type & Serial Number (on rear or base of unit)
We will need to arrange with you a suitable time to collect the equipment.
- Please, do not phone for assistance until you have the model and serial numbers to hand. For repair, service or warranty work please contact the service manager on 01905 342070.
- Packaging
- Goods for return must be packed either in the original container, or in such a way as to avoid damage during transit. CLICK HERE for more packaging details.
- Packaging
- WE CANNOT ACCEPT RESPONSIBILTIY FOR DAMAGE CAUSED DURING TRANSIT BY INSUFFICIENT PACKAGING.
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- SOME THINGS THAT MAY AFFECT YOUR WARRANTY...
- Swimming Pools
- Swimming pool atmospheres are very hostile to all electro-mechanical equipment (e.g. steel rusts and rubber perishes).
- Swimming Pools
- Equipment returned for repairs showing evidence of use in adverse environments may, at our discretion, be charged for even during the 12 month warranty period.
- If you wish to use Coomber equipment in such an environment, please discuss this when ordering, since we can take steps to diminish such damage and obviate warranty problems.
- User Serviceable Parts
- Coomber equipment contains no user serviceable parts and should only be dismantled by competent qualified personnel.
- User Serviceable Parts
- Always return faulty products to Coomber Electronic Equipment Ltd (or to our designated agent) for repair.
- Dismantling any product will invalidate the warranty.
- Earth Bond Testing
- We are unable to accept responsibility for damage caused to equipment due to the inappropriate use of earth bond safety test equipment.
- Earth Bond Testing
- Misuse & Modifications
- Any modifications to equipment, or signs of misuse, renders our warranty void.
- Security Marking
- Equipment that has been security marked cannot under any circumstances be exchanged.
- Misuse & Modifications